Crisis & Emergency

An emergency 111 TXT service for people with hearing or speech difficulties.Do you have difficulty hearing or talking on the phone? Register now for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency. For more information and registration, visit www.police.govt.nz/111-txt

• Are you feeling stressed or just need someone to talk to?• Are you feeling down or a bit overwhelmed?• Do you know someone who is feeling out-of-sorts or down?• Are you feeling stressed or just need someone to talk to?• Are you feeling down or a bit overwhelmed?• Do you know someone who is feeling out-of-sorts or down?Whatever it is, 1737 are there. ‘1737, need to talk?’ is New Zealand’s national mental health & addictions helpline number. Free call or free text 1737 any time, 24 hours a day, 7 days a week to talk to (or text with) a trained counsellor or you can talk to a peer support worker. Their service is completely free.

Call 0800 787 797 or text 8681, 24 hours a day, 7 days a week, to speak with a trained counsellor. All calls are free and confidential. The Alcohol Drug Helpline provides friendly, non-judgmental, professional help and advice. If you are concerned about your own drinking or drug taking they can assist with information, insight and support.If you are a family/whanau member, friend or professional concerned about someone else they can help you develop strategies for yourself and the other person.• Maori Line 0800 787 798• Pasifika Line 0800 787 799• YOUTH service 0800 787 894

Northland Civil Defence and Emergency Management (CDEM) is a part of Northland Regional Council and works in partnership with local council, emergency services, iwi and other organisations with the aim of:• Understanding Northland's hazards and risks• Coordinating all planning activities related to hazard and emergency management• Encouraging cooperation and joint action within the region• Assisting communities in becoming more resilient to hazards and prepared for emergencies.• Supporting individuals, whānau and communities during emergencies.

Their purpose is to supply emergency food and household items to vulnerable individuals and families within the Far North Region. They have been doing this for almost 22 years. Their Community Foodbank is part of a network that brings support to the social services of the Far North Community. These Agencies can provide a referral: Te Rarawa Anga Mua; Kaitaia Family Budgeting Services; Ngati Kahu Health & Social Services; WINZ; Salvation Army; Te Whare Ruruhau o Meri Trust; Women's Refuge.

Gambling Helpline is a 24 hour, freephone helpline for those worried about gambling or the gambling of others. You can call them to receive immediate support, to be referred to another gambling support organisation, or for information services for problem gambling. They also offer a free text facility: text 8006.

Lifeline Aotearoa telephone counselling service provides 24 hours a day, 7 days a week counselling and support.

0508 TAUTOKO is Lifeline Aotearoa's free nationwide suicide helpline. Its available 24 hours a day, 7 days a week and is operated by highly trained and experienced telephone counsellors who have undergone advanced suicide prevention training.If you think you, or someone you know, may be thinking about suicide, call the Suicide Crisis Helpline for support.If you believe either you, or someone you know, is in immediate danger, please call emergency services immediately on 111.

Women's Refuges work to raise public awareness of violence against women and children, promoting the prevention and elimination of violence, and the rights of women and children to care and protection. For support, please give them a call. In an emergency, please ring 111. No referral required.

Oranga Tamariki are the Ministry dedicated to supporting any child in New Zealand whose wellbeing is at significant risk of harm now, or in the future. They also work with young people who may have offended, or are likely to offend. Their belief is that in the right environment, with the right people nurturing them, any child can, and should flourish.

New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. • Provide 24 hour service, 365 days a year• Involved in crime prevention as well as responding to crime• Support and rehabilitate victims• Increase people's personal safety• Keep community free from intimidation, civil disturbance, and unreasonable annoyance• Reduce risk of property theft/loss/damagePlease call 111 for emergencies and 105 (0800 105 105) for non emergencies.

SHINE (Safer Homes In New Zealand Everyday) is making homes violence free. Shine provides:• A free, confidential 24/7 national Helpline• Frontline services for adult and child victims of domestic abuse and for men who've used violence• Training programmes• The DVFREE workplace programme• Shine in School programme.No referral required.

SOS Kaipara provide specialist sexual & family violence support services. This includes:• Crisis & family therapy counselling • Refuge accommodation for survivors of sexual abuse and domestic violence

At Te Puna O Te Aroha Māori Women's Refuge, they provide support and information to wāhine, tamariki and whānau to live free from any form of family violence. They have a 24/7 CRISIS LINE (09) 437 2127.They support a pathway to safety, regardless of ethnicity, gender identity or socio-economic circumstances.

Tryphina House - Whangarei Women's Refuge provide safe accommodation and support for women who have been victims of domestic violence. For support, please ring their Crisis Line: 0800 REFUGE (0800 733 843). In an emergency, please ring 111.

Victim Support provides a free, nationwide support service for people affected by crime, trauma, and suicide in New Zealand. They help their clients find safety, healing, and justice after crime and other traumatic events.

Whangarei Rape Crisis provide a free, confidential 24/7crisis line with after hours support on 0800 883300. This service is manned by their qualified staff.

Whare Timatatanga Hou Ora is the leading domestic violence service provider in the Far North region. They offer community and residential based advocacy services, safety plan development, information, advice and support through a 24 hour crisis line. They provide direct services to families that restore safety and wellbeing where domestic violence has or is at risk of occurring, creating long term change needed to prevent domestic violence from reoccurring.

0800 What's Up is Aotearoa's only national children's helpline and webchat service. You can talk to them confidentially about anything. They're trained counsellors and are happy to help you with whatever you need. They can listen or give advice. They're there for everything that's on your mind no matter how big or small.• 0800 What's Up (0800 942 8787) Mon-Fri 12 pm -11 pm, Sat/Sun 3 pm -11 pm• Online chat: whatsup.co.nz Mon-Fri 1pm-10pm and Sat/Sun 3pm-10pm

The Women's Refuge National Crisis Line provides support for women experiencing family violence crisis. Women will be put in contact with a refuge in their area.